Terms of Service

Welcome to DC TapConnect.

These Terms of Service (“Terms”) govern your access to and use of the DC TapConnect website, software, applications, NFC products, AI-powered tools, customer acquisition services, and related products and services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Services.

In these Terms, “DC TapConnect,” “we,” “us,” and “our” refer to DC TapConnect and its applicable operating entity. “You” or “your” refers to the individual or business using the Services.

1. Description of Our Services

DC TapConnect provides technology designed to help businesses capture, manage, and convert leads generated through real-world customer interactions.

Our Services may include:

  • NFC-enabled customer acquisition products
  • Digital business and customer interaction profiles
  • Lead capture tools
  • AI-powered chatbots and assistants
  • Customer engagement tools
  • Appointment and meeting booking
  • Lead management
  • Customer follow-up tools
  • Business analytics and reporting
  • Marketing and customer acquisition features
  • Software dashboards
  • Integrations with third-party services
  • Other features that may be introduced in the future

Features may vary depending on the subscription plan, product, location, account configuration, and other factors.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

If you are using DC TapConnect on behalf of a business or organization, you represent that you have authority to accept these Terms on behalf of that business or organization.

3. Account Registration

Certain Services require you to create an account.

You agree to:

  • Provide accurate and complete information
  • Keep your account information current
  • Maintain the confidentiality of your login credentials
  • Protect your account from unauthorized access
  • Notify us promptly of suspected unauthorized access
  • Accept responsibility for activity occurring through your account

You are responsible for maintaining the security of your account credentials.

DC TapConnect is not responsible for losses resulting from your failure to protect your account information.

4. Subscription Plans and Fees

Certain DC TapConnect Services require a paid subscription.

Subscription pricing, features, billing periods, and applicable charges will be presented during the purchase or signup process.

Unless otherwise stated, subscription fees are charged according to the billing period selected by the customer.

For example, a plan advertised at $59 per month may be billed monthly or according to another billing arrangement disclosed at checkout.

You authorize DC TapConnect and its payment processor to charge the applicable fees to your selected payment method.

We may change subscription pricing in the future. If a price change affects an existing subscription, we will provide notice where required by applicable law.

5. Free Trials and Promotional Offers

From time to time, DC TapConnect may offer free trials, promotional pricing, credits, or other special offers.

Unless otherwise stated:

  • Promotional offers may be limited to new customers.
  • A customer may be limited to one promotional offer.
  • Promotional offers may have additional terms.
  • We reserve the right to modify or discontinue promotional offers.

If a free trial converts into a paid subscription, the applicable pricing and billing terms will be disclosed before or during signup.

6. Hardware Products

DC TapConnect may provide or sell NFC cards, stands, bracelets, stickers, tags, or other physical products (“Hardware”).

Hardware may be provided as part of a promotional offer, subscription package, purchase, or other arrangement.

Unless expressly stated otherwise:

  • Hardware remains subject to applicable product terms.
  • Hardware is provided for use with compatible DC TapConnect Services.
  • Hardware may require an active account or subscription.
  • Physical products may be subject to availability.
  • Replacement hardware may be subject to additional charges.

DC TapConnect is not responsible for damage caused by misuse, unauthorized modification, improper installation, or use outside the intended purpose of the Hardware.

7. Hardware and Software Relationship

Hardware and software may work together to provide the DC TapConnect customer acquisition experience.

Because the Services may depend on Internet connectivity, mobile devices, third-party services, and other technology, DC TapConnect does not guarantee that every Hardware product will function with every device, network, browser, operating system, or third-party service.

8. AI-Powered Services

DC TapConnect may use artificial intelligence and machine-learning technologies to provide certain features.

AI-generated responses, recommendations, classifications, summaries, or other outputs may not always be accurate, complete, or appropriate.

You are responsible for reviewing AI-generated information before relying on it for important business decisions or customer communications.

DC TapConnect does not guarantee that AI-generated content will be error-free or produce a particular business result.

You should not rely on DC TapConnect AI features as a substitute for professional legal, financial, medical, or other professional advice.

9. Lead Capture and Customer Information

DC TapConnect allows businesses to capture and manage information from prospective customers.

If you use DC TapConnect to collect information from customers or prospects, you are responsible for:

  • Providing legally required privacy notices
  • Obtaining required consent
  • Using customer information only for lawful purposes
  • Complying with applicable privacy laws
  • Complying with applicable email marketing requirements
  • Complying with applicable SMS/text messaging requirements
  • Honoring customer opt-out requests
  • Maintaining appropriate security practices

DC TapConnect provides technology and infrastructure but does not determine whether your particular customer-data practices comply with applicable laws.

10. SMS, Email, and Automated Follow-Up

Certain DC TapConnect features may allow businesses to communicate with customers through email, SMS, or other communication channels.

You agree to use these features only in compliance with applicable laws and regulations.

You are responsible for obtaining any required consent before sending marketing or automated communications.

You must not use DC TapConnect to send:

  • Unsolicited spam
  • Fraudulent communications
  • Misleading marketing messages
  • Illegal content
  • Harassing communications
  • Communications to individuals who have properly opted out

DC TapConnect may suspend or restrict messaging functionality if we reasonably believe that an account is being used in violation of applicable law or these Terms.

11. Appointment and Meeting Booking

DC TapConnect may provide tools that allow businesses to schedule appointments or meetings with customers and prospects.

DC TapConnect provides scheduling technology but does not guarantee that:

  • A customer will attend an appointment
  • A meeting will result in a sale
  • A lead will become a customer
  • A particular number of appointments will be generated

Businesses remain responsible for managing their appointments and customer relationships.

12. Your Content

You may provide information, text, images, logos, business descriptions, customer information, marketing materials, and other content through the Services (“Your Content”).

You retain ownership of Your Content.

By submitting Your Content, you grant DC TapConnect a limited license to host, store, process, display, transmit, and otherwise use that content as reasonably necessary to provide and operate the Services.

You represent that you have the necessary rights and permissions to submit Your Content.

You are responsible for ensuring that Your Content does not violate applicable laws or the rights of others.

13. Prohibited Uses

You may not use the Services to:

  • Violate any applicable law or regulation
  • Commit fraud or deception
  • Impersonate another person or business
  • Collect information without required authorization or consent
  • Send unlawful spam
  • Send unauthorized SMS or email marketing
  • Harass or abuse customers
  • Distribute malware or malicious code
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation of the Services
  • Reverse engineer or attempt to extract source code
  • Circumvent security features
  • Resell or redistribute the Services without authorization
  • Use the Services for illegal activities
  • Infringe intellectual property rights
  • Upload unlawful or harmful content

We reserve the right to investigate suspected violations.

14. Intellectual Property

The DC TapConnect name, trademarks, logos, website, software, platform, designs, interfaces, technology, documentation, and related intellectual property are owned by or licensed to DC TapConnect.

Except as expressly permitted under these Terms, you may not:

  • Copy our software
  • Reproduce our proprietary platform
  • Modify our technology
  • Reverse engineer our Services
  • Create derivative works
  • Remove proprietary notices
  • Use our trademarks without permission

Your use of the Services does not transfer ownership of DC TapConnect intellectual property to you.

15. Third-Party Services

The Services may integrate with or rely on third-party services, including payment processors, hosting providers, analytics platforms, communication providers, AI technology providers, appointment systems, and other integrations.

Third-party services may have their own terms and privacy policies.

DC TapConnect is not responsible for the availability, security, performance, or policies of third-party services.

16. No Guarantee of Business Results

DC TapConnect is a customer acquisition technology platform.

We do not guarantee:

  • A specific number of leads
  • A specific number of customers
  • Increased revenue
  • Increased sales
  • Increased appointments
  • Increased conversion rates
  • Particular marketing results
  • A specific return on investment

Business results depend on many factors outside our control, including the business’s products, pricing, sales process, market, customer demand, employees, and implementation of the Services.

17. Service Availability

We will make reasonable efforts to keep the Services available.

However, we do not guarantee that the Services will:

  • Always be available
  • Be uninterrupted
  • Be completely secure
  • Be error-free
  • Work with every device or system
  • Remain unchanged

Services may occasionally be unavailable because of maintenance, upgrades, technical issues, security events, Internet failures, third-party services, or circumstances beyond our reasonable control.

18. Suspension and Termination

We may suspend or terminate your access to the Services if:

  • You violate these Terms
  • You fail to pay applicable fees
  • Your account creates a security risk
  • Your use creates legal or regulatory risk
  • You engage in fraudulent or abusive activity
  • We are required to do so by law
  • We discontinue a particular Service

You may terminate your subscription according to the cancellation process made available through your account or by contacting us.

Termination does not automatically eliminate obligations that accrued before termination.

19. Cancellation and Refunds

Unless otherwise stated in your order or subscription agreement, subscription fees are generally non-refundable for partially used billing periods.

If you cancel a subscription, cancellation will normally take effect at the end of the applicable paid billing period unless otherwise required by law.

Certain purchases or promotional offers may have separate refund or cancellation terms.

Nothing in these Terms limits rights that cannot legally be waived.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis.

DC TapConnect disclaims warranties, express or implied, including warranties of:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy
  • Availability
  • Reliability

We do not warrant that the Services will meet every business requirement or produce any particular result.

21. Limitation of Liability

To the maximum extent permitted by law, DC TapConnect and its owners, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Services.

This may include loss of:

  • Revenue
  • Profits
  • Customers
  • Business opportunities
  • Data
  • Goodwill

To the maximum extent permitted by applicable law, DC TapConnect’s total liability arising from or relating to the Services will not exceed the amount you paid to DC TapConnect for the Services during the 12 months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

22. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless DC TapConnect and its affiliates, officers, employees, contractors, and service providers from claims, damages, liabilities, losses, and expenses